colorne
FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
1- How long is the order processing time?
Usually your order will take 24hr
2- How do I make an exchange?
Whatsapp/Email us
Contact us
3- What kinds of payment methods do you accept?
Credit Card Debit Card &Net Banking, UPI, Gpay, Paypal, Paytm, NEFT, Bank Transfer
Candles
1- Are scented candles triggers for asthma or allergies?
Although millions of persons regularly use scented candles without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in a very small percentage of sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area.
2-Are candles made with “natural” ingredients or essential oils safer?
Not necessarily. However, candle members are committed to manufacturing candles that use ingredients known to be safe and approved for use in candles, whether “natural” or synthesized.
3- Why I Can’t Smell My Scented Candle?
This one question tops our list, a lot of people complain that they can’t smell the fragrance in their room. To help them out we simply asked what they were doing with their candles, so it came out that some were burning the candle for just 15-20 min that too in a large room and immediately extinguished the candle when they couldn’t smell the fragrance. First of all, you need to burn a scented candle for a minimum of two hours before judging the fragrance, the second option could be try to burn it in a small room and then check the fragrance.
Account
1- Do you offer wholesale?
Yes! Please Contact us over WhatsApp or any social media
contact us
2- Can I send a candle as a gift?
Absolutely! If you would like a hand-typed gift note or if it's going directly to the giftee, add Gift wrap option while adding products in your card add a not if you want to.
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