colorne
FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
1- How long is the order processing time?
We usually dispatch orders within 24 hours
2- How do I make an exchange or return?
Please visit our "Return & Exchange Policy" section
3- What kinds of payment methods do you accept?
Credit Card, Debit Card, Net Banking, UPI, PayPal, NEFT, Bank Transfer
Candles
1- Are scented candles 'triggers' for asthma or allergies?
Although millions of people regularly use scented candles without any consequences, a particular fragrance may trigger a health hazard in a miniscule percentage of individuals. Individuals with a medical history to specific fragrances should avoid candles of those scents. In addition, one should burn all candles, whether scented or unscented, in a well-ventilated area.
2-Are candles made with natural ingredients or essential oils safer?
Not necessarily. However, AuraDecor is committed to manufacture candles that use ingredients known to be safe and approved for use in candles, whether natural or synthesized.
3- Why can’t I smell my scented candle?
This one question that tops our list, a lot of people complain that they can’t smell the fragrance of the candle in their room. In order to feel the fragrance of a candle it must be lit for atleast 2 hours in a bedroom or bathroom. The throw of a candle will not be adequately felt if it is burnt for a lesser time or in too big of a room. If still the throw feels inadequate, try to burn it in room smaller than the existing one and then check the fragrance.
Account
1- Do you offer wholesale?
Yes! Please contact us over WhatsApp or any social media
contact us
2- Can I send a candle as a gift?
Absolutely! The value of your affection should be properly conveyed by the gift and in order to make it perfect, you can also add a personalized note as well as add gift wrap to your order
Didn't find your answer?
We are here to help you, so don't hestitate to contact us right now